FAQ

Once you have found the product that interests you:

• select the quantity that you want to order (a maximum limit of 3 units applies per product)
• add your engraving message (if this option is available for the item you want to order)
• click the "add to cart" button (your shopping cart will display)
• choose your 2 complimentary samples

Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click “complete the order” on any product page to go to Checkout.

On the “checkout” page, check your order items are correct, confirm your product engraving message is correct (if applicable), view your two complimentary samples, and add a complimentary gift card message if you would like to personalise your order as a gift. Add your contact information, shipping address and marketing opt-in preferences, then add your billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click “place order”.

If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.

We have a selection of Dior favourites, new products and best-selling fragrance, makeup and skincare products online. If the product you would like to purchase is not available on dior.co.nz or you would like to purchase these items in-store, please check “Store Locator” for your nearest Dior Boutique or Dior Counter.

Currently Dior are unable to notify you when an out of stock product is back on stock. This feature will be added to the dior.co.nz website soon.

Currently you have two ways to sign up and be contacted by Parfums Christian Dior by email (and other options) to receive Dior Newsletters, personalized information on Dior products and services, invitations to events and marketing surveys in relation to Fragrance & Beauty.

1. Newsletter Box

If you are not ready to shop online today, simply enter your email address in the Newsletter box found at the bottom of every page on the dior.co.nz website. Enter your personal details, select how we may contact you in addition to email (phone, SMS, mobile) to opt-in, read and accept the Privacy Policy and click “Submit”.

If you entered a mobile number, we will immediately send you a SMS message to that mobile number with your verification code. Please enter the verification code on the Newsletter page to complete sign up.

If not, you will see the Dior Newsletter thank you page to confirm we have received your details.

2. Checkout

If you are ready to complete your order on dior.co.nz, once you are at Checkout you can opt-in and sign up to the Dior Newsletter.

You will immediately be signed up and start to be contacted by Parfums Christian Dior.

Payment for purchases on dior.co.nz can be made using a debit card, Visa, MasterCard, American Express bank card, credit card, Afterpay, PayPal, Google Pay and Apple Pay.

You can also refer to our general terms and conditions of sale.

All transactions completed on the dior.co.nz website are secure and a SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to our customers not to save any credit card information.

Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard and American Express credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.

Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.

Parfums Christian Dior lets you personalise its creations, giving you a unique and precious experience. This special service is available on dior.co.nz for selected products. If a product can be engraved, there will be a message on the product page to “Personalise your product” where you will ‘enter and confirm’ the personalised message to be engraved. Please note, no emoji accepted.

An engraving price of $15 per item will apply to each product to be engraved. Engraved products cannot be returned.

The Dior Online Boutique offers two complimentary samples with all online orders via dior.co.nz, which you can add to your cart before checkout.

If you are sending your Dior Online Boutique order as a gift we offer complimentary gift cards for all orders. You can add a gift card and your personalised message when you begin checkout.

Your order will be presented in an iconic Dior gift box or gift clutch and accompanied by a personalised message if you choose to send it as a gift.

There is a maximum limit of 3 items of the same product per order on the Dior Online Boutique via dior.co.nz

DHL Express imposes strict regulations for the international transportation of products with a Dangerous Goods classification, such as fragrances and fragrance products, and nail polish. To meet the DHL Express and International Air Transportation Association shipping requirements, the Dior Online Boutique has put a limit of 500ml total per online order for all fragrances and fragrance products. If the fragrances and/or fragrance products or other dangerous goods classified products in your order exceed 500ml, you will be prompted on how to adjust your order items so the total weight of all the fragrance products in your order is 500ml or below. For more information, view our terms and conditions here.

Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promotion code in the box provided and click Apply. If you are having issues using the coupon code, please contact our Customer Service advisors who will be happy to assist.

If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website after you place your order. You will also be immediately sent an order confirmation & receipt email to the email address you entered when you placed your order.

If you placed your order via your Dior customer account or you created an account on dior.co.nz when you placed your order, log in to My Account then click on "my orders". You will then be able to follow the status of your order by clicking on the tracking number to track your order.

This same tracking number was also sent to you with your shipping confirmation email, enter it on the DHL Express website to track your order.

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to share the status of your order with you.

Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.

Pending Orders: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.

In Preparation: the order has been validated and is being prepared.

Shipping: your order has been shipped. You will receive an email with your tracking information.

Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number provided in the order confirmation email at the following: DHL Express website

Express Parcel shipping (by air) is not available for orders with fragrance products and/or fragrance samples due to their dangerous goods classification by Australia Post. Orders containing fragrance products or fragrance samples must be shipped by Standard Post (by road).

dior.co.nz orders are shipped via DHL Express to New Zealand addresses only. DHL Express shipping is available to P.O. Box addresses. Orders placed on the dior.co.nz website cannot be shipped internationally. Orders placed on the dior.co.nz website cannot be collected directly from a Dior Boutique or a Dior Counter.

All Dior Online Boutique orders must be signed for on delivery.

dior.co.nz ships via DHL Express website.

You will receive an email with your tracking information once your order has been shipped.

Delivery times are based on orders placed before 9am NZDT:

• Order processing and shipping are done only on weekdays (not including New Zealand public holidays).
• Dior will notify you when the order is shipped.
• Engraved products may not be returned under the 30 day Returns policy.
• Shipping may take additional time during holidays and extreme weather conditions.
• Your shipping address cannot be changed once order is placed. Dior is not liable for incorrect address on the invoice.
• • Shipping outside AKL, WLG, CHC Metro area or other remote and rural areas may take 1-2 days longer.
• All orders must be signed for on delivery

Orders placed by 9am (NZDT) will be processed on the same business day. Orders placed after 9am (NZDT) will be processed and shipped on the following business day. Orders received on Friday after 9am, Saturday, Sunday, and New Zealand Bank/Public holidays will be processed on the following business day and then delivery time will be applied.

All Dior Online Boutique orders must be signed for on delivery. If you’re not available to receive your package upon delivery, DHL Express will leave a “Delivery Attempt card” in your mailbox. Please contact DHL Express on the number printed on the delivery attempt card should you need to enquire about your package delivery.

Contact Dior Customer Service within 30 days of the delivery date on 0800 947 905 (Monday – Friday 11:30am - 7:30pm NZDT, excluding New Zealand Bank/Public Holidays) or by sending an email to: csupportnz@diormail.zendesk.com

Customer Service will assess and validate the return of any product(s) and assist you with the return of the item.

a) Contact Customer Service

Contact Dior Customer Service on 0800 947 905 (Monday – Friday 11:30am - 7:30pm NZDT, excluding New Zealand Bank/Public Holidays). Customer Service will assess and validate the return and arrange a NZ Post Prepaid Satchel to be sent to the address you entered when you placed your order.

b) Complete the Necessary Documentation

Download, print and complete the PDF Returns Form, which can be accessed by clicking here with all required information to be filled out. Please ensure you enclose the Return Form with the return parcel.

c) Use the NZ Post Prepaid Satchel

Place the Returns Form and the products to return into the reusable Dior Outer Box that you received your order in. On the inside flap of the Dior Outer Box is a 3M Sealable Strip to use to reseal the parcel. Place the Dior Outer Box into the NZ Post Prepaid Satchel and drop off to a NZ Post Office to return your order to the Dior Boutique in Commercial Bay, Auckland. The satchel will be pre-addressed and prepaid.

d) Processing the Return

Refunds and replacements will be processed within 5 working days of receipt of the returned items. Replacements will be sent via New Zealand Parcel Post standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from Dior Customer Service.

Please check Store Locator to find your nearest Dior Boutique or a Dior Counter.

Please contact Customer Service on 0800 947 905 (Monday – Friday 11:30am - 7:30pm NZDT, excluding New Zealand Bank/Public Holidays) and our advisors will be happy to assist you. Or, you can email Customer Service or use our online Contact form.